Warranty
Warranty replacements are not available in the online store.
To order parts under warranty, please contact Epilog Laser Support directly.
Epilog Corporation warrants to the original purchaser of Epilog Model 17000 (Fusion Maker, Fusion Edge 12, 24, and 36), Model 16000 (Fusion Pro 24, 32, 36, 48), Model 10000 (Zing 16 and 24), and Model 8000 (Mini 24 and Helix) that this product will be free from defects in material or workmanship when purchased, and under proper, normal use within two (2) years from the original date of purchase. Epilog will replace or, at its option, repair the defective part(s). Normally, Epilog will supply a replacement part for the customer to replace. Once the replacement has been performed, the replaced part must be returned to Epilog. In the case where repair is required, Epilog requires that the defective part, or machine, be returned to the Epilog factory or other Epilog designated facility. Epilog will be responsible solely for the cost of repairs, including parts and labor, which are made at an authorized Epilog facility. All other costs for replacement or repair, including, but not limited to, packaging and shipping both to and from Epilog, shall be paid by the owner. A “Core” charge may be required by Epilog to ensure the return of replacement and repair parts. This warranty excludes any damage from abuse (including, without limitation, incorrect voltages, power surges, fires, improper or insufficient ventilation, “acts of God” or other situations out of the control of Epilog), failure to operate in accordance with instructions provided in the Owner’s Manuals for the Epilog models 8000, 10000, 16000, 17000, including specific safety and operational warnings contained therein, cosmetic damage sustained in use, and damage caused by unauthorized modifications of any equipment. All warranties to original purchasers are nontransferable. The registered owner must initiate warranty claims within the warranty period.
THE ABOVE AND FOREGOING IS THE ONLY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED; INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THAT ARE MADE BY EPILOG ON MODEL 8000 and 10000. ANY WARRANTIES IMPLIED BY LAW ARE HEREBY EXPRESSLY DISCLAIMED.
No oral or written information or advice given by Epilog, its dealers, its distributors, agents, officers, or employees shall create a warranty or in any way increase the scope of this warranty. Neither Epilog nor anyone else who has been involved in the creation, production, or delivery of the Epilog Model 8000, 10000, and 17000 shall be liable for any direct, indirect, consequential, or incidental damages, including but not limited to damages for loss of business profits, business interruption, loss of business information, adverse health impacts, fire, and the like, arising out of the use or inability to use these products. Epilog Corporation provides no warranties whatsoever on any software used in connection with Epilog Model 8000, 10000, 16000, and 17000.